Support Article
PYRSSCONNECTSERVICE causing thread dumps
SA-71228
Summary
When passing the username and password to the interior application through a script, thread dumps occur when logging in to the system in a Mashup. Postgres Requestor Locks prevent users from logging in for 15-20 minutes.
Error Messages
Thread dumps
Alerts
RULE-CONNECT-REST PEGA-INT-PDN-RSS PYRSSCONNECTSERVICE #20140603T101054.595 GMT has exceeded the threshold of 1,000 ms: 254,480 ms;pxConnectOutMapReqElapsed=0;pxConnectClientResponseElapsed=254458;pxConnectInMapReqElapsed=0;
Steps to Reproduce
Unknown
Root Cause
A defect or configuration issue in the operating environment.
The system cannot access PDN through the firewall.
Resolution
Make the following change to the operating environment:
- Change the Dynamic System Settings (DSS) value of 'AllowAccessToExternalSystem' to false.
Short Description: Allow Access To External System
Owning Ruleset: Pega-Desktop
Purpose: AllowAccessToExternalSystem
Value: false
- Save the above DSS rule.
- Restart the server or JVM.
Published February 10, 2019 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.