Support Article

pyTransferAssignment does not populate Transfer Options

SA-56728

Summary



Unable to complete a Transfer Assignment when reusing the pyTransferAssignment flow action. This occurs when the flow action is rendered on screen and the 'Transfer to' list does not display the below options.
  • Operator
  • Reporting manager
  • Workbasket
  • Work group
  • Work group manager

Error Messages



Not Applicable


Steps to Reproduce

  1. Create a flow with an assignment step.
  2. Add a 'pyTransferAssignment' flow-wide action.
  3. Create some cases and ensure that they are assigned to a workbasket or a worklist
  4. Open an assignment and execute a Transfer action. Observe that the 'Transfer to' option is empty.


Root Cause



A defect in Pegasystems’ code or rules.

The reAssignPage displays the section in the UI. This page is populated incorrectly before the screen is rendered.



Resolution



Perform the following local-change:

Add a page-new for the reAssignPage of the Data-Reassign class in the flow action pre-processing activity.



Published May 8, 2018 - Updated October 8, 2020


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