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Support Article

pzClearRecentItem activity not clearing the thread

SA-1147

Summary



When the browser is refreshed, pzClearRecentItem is called to clear the recent documents not loaded in the Document Object Model (DOM). 
However, the PRPC thread on the server is NOT cleared as expected by pzClearRecentItem.


Error Messages



Not applicable.

 

Steps to Reproduce

1. Login to system.

2. Launch an interaction (Document 1).

3. Repeat step 2 to create a second tab (Document 2).

4. Refresh the browser.

5. Only Document 2 gets loaded.

​6.The server-side thread for Document 1 is still in memory however.

Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. 



Resolution



This issue is resolved by hotfix item HFix-9934.
Suggest Edit

Published June 12, 2015 - Updated October 8, 2020

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