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pzGetVBDService function gives error

SA-42776

Summary



Unable to run campaigns because the LoadOfferInteractionStatistics activity (PegaMKT-Engine:07-21-01) is giving error. When adding debug logs to this activity, the very first statement is throwing the error: com.pega.decision.vbd.service.VBDService service = pega_decisionengine_vbd.pzGetVBDService(tools);


Error Messages


2017-08-09 21:30:38,786 [ttp-apr-8080-exec-76] [ STANDARD] [ ] [ PegaSample:01.01.01] ( internal.mgmt.Executable) ERROR localhost|127.0.0.1 - Exception
com.pega.decision.vbd.VBDException: VBD service is not running
at com.pegarules.generated.pzGetVBDService_071026_BGbjjU5yk30rICFnDCHZYQ.pzGetVBDService07_10_26(pzGetVBDService_071026_BGbjjU5yk30rICFnDCHZYQ.java:144)
at com.pegarules.generated.pzGetVBDService_071026_BGbjjU5yk30rICFnDCHZYQ.invoke(pzGetVBDService_071026_BGbjjU5yk30rICFnDCHZYQ.java:96)


Steps to Reproduce



1. Run a campaign


Root Cause



A defect or configuration issue in the operating environment.

Resolution



VBD node was not listed in the Decision landing page & was manually added.

Suggest Edit

Published August 26, 2017 - Updated December 2, 2021

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