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pzGetVBDService function gives error



Unable to run campaigns because the LoadOfferInteractionStatistics activity (PegaMKT-Engine:07-21-01) is giving error. When adding debug logs to this activity, the very first statement is throwing the error: com.pega.decision.vbd.service.VBDService service = pega_decisionengine_vbd.pzGetVBDService(tools);

Error Messages

2017-08-09 21:30:38,786 [ttp-apr-8080-exec-76] [ STANDARD] [ ] [ PegaSample:01.01.01] ( internal.mgmt.Executable) ERROR localhost| - Exception
com.pega.decision.vbd.VBDException: VBD service is not running
at com.pegarules.generated.pzGetVBDService_071026_BGbjjU5yk30rICFnDCHZYQ.pzGetVBDService07_10_26(
at com.pegarules.generated.pzGetVBDService_071026_BGbjjU5yk30rICFnDCHZYQ.invoke(

Steps to Reproduce

1. Run a campaign

Root Cause

A defect or configuration issue in the operating environment.


VBD node was not listed in the Decision landing page & was manually added.

Suggest Edit

Published August 26, 2017 - Updated December 2, 2021

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