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Support Article

pzMapCases / UpdateStatus exception on in-flight cases

SA-8450

Summary



Users are experiencing error in function pzMapCases at times. This occurs at a Wait Shape or after Updatestatus. On occasions, if the user logs out and logs back in, they are able to proceed the Case without any error.

Error Messages



Exception com.pega.pegarules.pub.PRRuntimeException: exception with pzmapcases

Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. 

pzMapCases is doing tools.findPageByHandle(coverinskey). This leads to empty page returned by engine if one exists. pzMapCases function is not checking for blank handle before doing findbyhandle

Resolution



This issue is resolved by hotfix item: Hfix-21325.

Published June 12, 2015 - Updated October 8, 2020

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