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Support Article

Query for creating serial campaigns with contact strategy

SA-31133

Summary



User is having issue regarding creating below:

Three campaigns as follow:
*camp 1
*camp 2
*camp 3
The three campaigns will run on daily basis & Running will be based on the campaign priority which means, camp 1 will run first followed by camp 2 then camp 3 , Campaign criteria will be refreshed daily, Expected volume per campaign 10M (with overlap between the three campaigns)

• Communication will follow contact strategy
• Daily prioritization between the 3 campaigns
• Camp 2 communication to be after 3 weeks after communicating camp 1
• Camp 3 to be after 3 weeks after communicating camp 2
• Follow the contact strategy with other manual campaigns launched from Chordiant (2 communication per week, 8 per month for HVC and 10 per month for M&LVC)


Error Messages



Not Applicable


Steps to Reproduce



Not Applicable


Root Cause



Not Applicable

Resolution



To run 3 campaigns, where execution of camp 2 should be started once camp 1 has completed, and execution of camp 3 should be started once camp 2 has completed:
The above scenario can be achieved by using ProcessingReady and ProcessingDelay scripts which can be found in the bin directory.

The ProcessingReady script should be included in camp 1 as the last component which will create a file (flag) with the path specified.
The ProcessingDelay script should be included in the camp 2 as the first component which will look for the file (flag) created by the ProcessingReady included as the last component in camp 1. If the specified file is found in the predefined location, camp 2 will start its execution.
The same procedure can be followed for triggering camp 3 from camp 2 completion.

The document “Process+control+scripts.doc” contains the details about each script.

Also, since these 3 campaigns are recurring campaigns, a script should be included as last components in camp 2 and camp 3, so as to delete the flag files created by the first cycles of camp1 and camp 2 respectively. Thus the second cycles of the camp 2 and camp 3 will not start until the flag files created by second cycles of camp 1 and camp 2 are found.
 

 

Suggest Edit

Published December 19, 2016 - Updated December 2, 2021

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