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Query regarding Email Server configuration



User requests to provide details of what should be entered in host name, IP address, and Domain name while configuring the Email server and ways to check the connectivity.

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

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All configurable values for the below mentioned email server parameters has to provided by email server admininstrator:
For outbound mail server:

  • Host name
  • SMTP Port
  • Time out period.
  • Throttling limit
  • Connection retries
  • Retry interval
  • Maximum connection

For Inbound mail server:

  • Pop3 port
  • Time out period

Online help in Marketing Director (MD) client can be checked (open eSetting module, click Help, select eSetting and open “Servers” ) for more details regarding email server configuration and required parameter details.

Email server in the MD client can be defined to handle either outbound or inbound communications, or both. Only inbound servers can have mailboxes.

It may be desirable to define additional servers if user has more than one server or wish to use parallel processing.

Servers should be created after consultation with the Email server administrator. 
The VenvDbaseURL parameter in the Vantage.init file should be configured appropriately as per the environment: 

The value for this vantage parameter should be in below format:
jdbc:oracle:thin:@< server name | IP address >:< port >:< Oracle SID>
  Note: The Hostname and IP Address are mutually exclusive fields. If user enters a value in one field, the other is deactivated and vice versa.

Deleting the entry reactivates both fields. Where no IP address is entered, the hostname is converted through lookup or DNS.

To test the connectivity of the email server configured in eSetting, go to actions and click on ‘Test Connectivity’.

A dialogue box indicating the test results will appear. The same test connectivity option is available for the mailbox created under the email server.

Published August 25, 2016 - Updated December 2, 2021

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