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Support Article

Queue-For-Agent on a Data- class step page



A developer notices that when using "Queue-For-Agent" to defer processing of data to an agent; that data does not get processed.

Error Messages

Not Applicable.

Steps to Reproduce

Set up a web service to call an activity with Queue-For-Agent with a step page that inhertits from the Data- class.

Observe that the outcome of the activity processing the queue entry doesn't occur.

Root Cause

The root cause of this problem is a defect in customer application code/rules.
The agent seeks to establish context on an Inshandle coupled to a assignment or Work Object which is not present on a Data- class element.


It is recommended to change the step page for this procedure to align against a Work Object or Assignment.
Another option is to run the activity asynchronusly by calling the target activity via the Queue method with parameters of interest passed on the parameter page.


Published June 12, 2015 - Updated October 8, 2020

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