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Support Article

RC 30 and 85 not visible in CRC dropdown

SA-16402

Summary



Users note that RC-30 and RC-85 are not visible in the CRC dropdown for VisaEurope (VE) participating transactions.


Error Messages



Not Applicable


Steps to Reproduce



1. Select a VE participating transaction.
2. Select chargeback, then look for the RC-30 and RC-85 in CRC dropdown list.


Root Cause



A defect in Pegasystems’ code or rules. Dropdown selections were omitted.

Resolution



Apply HFix-24328.

NOTE:  HFix-24265 is required with this hotfix and must also be installed.

Published January 31, 2016 - Updated October 8, 2020

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