Support Article
RC 30 and 85 not visible in CRC dropdown
SA-16402
Summary
Users note that RC-30 and RC-85 are not visible in the CRC dropdown for VisaEurope (VE) participating transactions.
Error Messages
Not Applicable
Steps to Reproduce
1. Select a VE participating transaction.
2. Select chargeback, then look for the RC-30 and RC-85 in CRC dropdown list.
Root Cause
A defect in Pegasystems’ code or rules. Dropdown selections were omitted.
Resolution
Apply HFix-24328.
NOTE: HFix-24265 is required with this hotfix and must also be installed.
Published January 31, 2016 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.