Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

RC 4841-Description and MMT incorrect



You are using Smart Dispute for Issuers 15.1, and require the following changes:
  • The description of this Reason Code is modified from ‘Cancelled Recurring Transaction’ to ‘Cancelled Recurring and Digital Goods Transactions’.
  • A new condition code 4 ‘Digital Goods’ is being added to reason code 4841 with the following attributes:
            >  Time Frames: 120 calendar days from CPD. 

            >  Documents: None – No EBDR 

            >  Member Message Text (MMT): DIGITAL GOODS for single transaction. For multiple transactions charged back using a single chargeback record [as determined by answer and inputs to ancillary                                         question, ‘Are multiple transactions being charged back?’ <MultipleTxnCBInd>]: DIGITAL GOODS NNN

Error Messages

Not Applicable

Steps to Reproduce

Use Reason Code 4841.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.


This is resolved by HFix-21882.

Published June 12, 2015 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us