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Support Article

RC 76-5 Visa dispute amounts incorrectly with currency change

SA-24771

Summary



At present, the system displays Visa dispute amounts in US Dollar when the differences are in the Canadian Dollar buy or sell rate. The Canadian Dollar difference should be charged back in this case. The charge back amount is not computed correctly because US Dollar is used instead of Canadian Dollar for RC 76-5.

Error Messages



Not Applicable

Steps to Reproduce



Process an RC 76-5 reason code with charge back amounts in Canadian Dollar.

Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Apply HFix-27924.

Published July 2, 2016 - Updated December 2, 2021

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