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Support Article

RC 76-5 Visa dispute amounts incorrectly with currency change



At present, the system displays Visa dispute amounts in US Dollar when the differences are in the Canadian Dollar buy or sell rate. The Canadian Dollar difference should be charged back in this case. The charge back amount is not computed correctly because US Dollar is used instead of Canadian Dollar for RC 76-5.

Error Messages

Not Applicable

Steps to Reproduce

Process an RC 76-5 reason code with charge back amounts in Canadian Dollar.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-27924.
Suggest Edit

Published July 2, 2016 - Updated December 2, 2021

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