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Support Article

RC 80 - Irrelevant Ancillary Questions

SA-14002

Summary



Ancillary questions for Visa Credit Reason Code (RC) 80 and condition code 4a-1a, 4a-1b are incorrect. "What is the correct transaction amount" should be replaced or removed.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Access Reason Code 80.
  2. Condition Codes 4a-1a and 4a-1b contain the irrelevant question.


Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Apply HFix-23327.

 

Suggest Edit

Published September 27, 2015 - Updated October 8, 2020

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