Support Article

RC 81-1 Answer Ancillary Questions Discrepancy

SA-35273

Summary



RC 81-1 Answer Ancillary Questions Discrepancy between Single Dispute vs Bulk CB Screen.


Error Messages



Not Applicable


Steps to Reproduce



On RC 81-1 Answer Ancillary Questions screen, there is discrepancy between Single Dispute vs Bulk CB Screen.

Root Cause


In Visa Europe, US and international the following Questions are missed for bulk action of Reason Code 81 1

 Date and Time of secure telephone banking session-Visa Europe

 Which one of the following applies to the transaction:-Visa US

 Are copies of Transaction Receipts being provided (if received)? –Visa International

 Does the Issuer certify cardholder denial of participation was obtained in a secure telephone banking session? –Visa International

Resolution



Apply Hfix-32828

Published March 20, 2017 - Updated March 21, 2017

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