Support Article
RC 81-1 Answer Ancillary Questions Discrepancy
SA-35273
Summary
RC 81-1 Answer Ancillary Questions Discrepancy between Single Dispute vs Bulk CB Screen.
Error Messages
Not Applicable
Steps to Reproduce
On RC 81-1 Answer Ancillary Questions screen, there is discrepancy between Single Dispute vs Bulk CB Screen.
Root Cause
In Visa Europe, US and international the following Questions are missed for bulk action of Reason Code 81 1
Date and Time of secure telephone banking session-Visa Europe
Which one of the following applies to the transaction:-Visa US
Are copies of Transaction Receipts being provided (if received)? –Visa International
Does the Issuer certify cardholder denial of participation was obtained in a secure telephone banking session? –Visa International
Resolution
Apply Hfix-32828
Published March 22, 2017 - Updated December 2, 2021
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