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Support Article

RC53 CC 1 missing validation



Reason code 53, condition code 1, Did the Cardholder attempt to resolve with the Merchant? question should be required, but it is not.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a Visa dispute with reason code 53, condition code 1.
  2. Click Submit without answering the question.

Root Cause

A defect in Pegasystems’ code or rules: Validation was not correct.


Apply HFix-21332.

Published December 27, 2016 - Updated December 2, 2021

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