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Support Article

RC53-CC4 Terms of Sale Misrepresented – Services Path

SA-8871

Summary



RC53-CC4 "Terms of Sale Misrepresented – Services Path" appears to be currently non-compliant. According to previous IES, the following 4 ancillary questions are not valid and should not be displayed for RC53-4:
  1. Did the cardholder pay to have the work re-done?
  2. Where did the cardholder have the work re-done?
  3. When was the work re-done?
  4. What amount did cardholder pay?
The above 4 ancillary questions were displayed for RC53 CC4 when agents selected 'Services' to the ancillary question 'What was purchased' and 'Terms of Sale Misrepresented' to the next ancillary question ' Terms of Sale Misrepresented'. 

Error Messages



Not Applicable

Steps to Reproduce



Select Reason Code 53, Condition Code 4. 

Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules.

Resolution



This issue is fixed by HFix-21710.

Published January 31, 2016 - Updated October 8, 2020

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