Support Article

RCA did not return a reason code for 4870

SA-28763

Summary



When the reason code advisor (RCA) is used for a Fraud case with an EMV card, an RC 4870 is expected but does not appear. A result box instead is shown instead.

It should have been 4870 based on the transaction details (EMV card = yes and the Terminal EMV Capable = no) or the answers provided to the questions on the RCA decision tree (there are questions asking if it is a chip card [yes] and if the transactions occur in chip liability countries [yes]).


Error Messages



"Result Message :Based on the information provided the reason code may not be assigned. Please choose another reason code."


Steps to Reproduce

  1. Process a transaction in RCA.
  2. Specify EMV card = yes, and Terminal EMV Capable = no, OR chip card = yes and transaction in chip liability countries = yes

Root Cause



An issue in the Pegasystems application code or rules

Resolution



Apply HFix-29662

Published October 3, 2016 - Updated October 13, 2016

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