RCA did not return a reason code for 4870
SummaryWhen the reason code advisor (RCA) is used for a Fraud case with an EMV card, an RC 4870 is expected but does not appear. A result box instead is shown instead.
It should have been 4870 based on the transaction details (EMV card = yes and the Terminal EMV Capable = no) or the answers provided to the questions on the RCA decision tree (there are questions asking if it is a chip card [yes] and if the transactions occur in chip liability countries [yes]).
Error Messages"Result Message :Based on the information provided the reason code may not be assigned. Please choose another reason code."
Steps to Reproduce
- Process a transaction in RCA.
- Specify EMV card = yes, and Terminal EMV Capable = no, OR chip card = yes and transaction in chip liability countries = yes
Root CauseAn issue in the Pegasystems application code or rules
Published October 3, 2016 - Updated October 13, 2016