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Support Article

Re-index ends with "Transitioning from [RUNNING] to [FAILED]."

SA-41006

Summary



Users experience empty result set when performing searches in Pega environment.
Attempting to re-index finishes in an error state. "Work index file unavailable or corrupted"


Error Messages



2017-07-06 04:16:35,564 [ PegaRULES-Batch-3] [ STANDARD] [ ] [your_ruleset:01.01.01] (pboard.DirectStreamContainerV7) ERROR your_operator - Problem reading java object from stream for pySummaryCount; substituting dictionary attribute '@Z:u?N:' for invalid stream attribute '@Z:u?N:'


Setting logger for class AbstractIndexer to debug reveals this after the above error.

2017-07-06 07:19:14,035 [ PegaRULES-Batch-4] [ STANDARD] [ ] [your_ruleset:01.01.01] ( internal.es.AbstractIndexer) DEBUG namratam - Transitioning from [RUNNING] to [FAILED].


Steps to Reproduce



Not Applicable


Root Cause



A defect in Pegasystems’ code or rules

There are several work objects that appear to be corrupted.
The indexes are built, but are incomplete due to the missing work objects that could not be read properly.


Resolution



The indexing appears to 'fail', but in reality it is intact and can be used successfully.
Suggest Edit

Published August 26, 2017 - Updated October 8, 2020

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