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Support Article

Reason code 4834, CC 2 incorrectly goes to pending for document

SA-22746

Summary



For reason code 4834, Condition Code 2, If answer is "yes" for "Is dispute in reference to a billing error?" the dispute should go to the “Process Chargeback”.

Instead it is going into pending for the document.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Create dispute.
  2. Select reason code 4834, condition code 2 form the other action drop-down.
  3. Answer the ancillary questions.


Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Apply HFix-27129.

 

Suggest Edit

Published May 4, 2016 - Updated December 2, 2021

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