Support Article

Reassign to WorkBasket reporting error on UI

SA-28771

Summary



The user tries to reassign a workobject(from the current user’s worklist) to a workbasket. However, this reports below error on UI.

Trying to save an invalid page: Validation failed: Errors Detected.
Trying to save an invalid page: page is not valid
.AssignedTo: Class Key Validation Failed for class: Rule-Obj-FieldValue, class key value: Work-/pyAssignToType/.., reason: Instance not found


Error Messages



Trying to save an invalid page: Validation failed: Errors Detected.
Trying to save an invalid page: page is not valid
.AssignedTo: Class Key Validation Failed for class: Rule-Obj-FieldValue, class key value: Work-/pyAssignToType/.., reason: Instance not found


Steps to Reproduce

  1. Login to agent portal
  2. Reassign a workobject to a workbasket


Root Cause



From the tracer log, it fails at step-16 of ReassignToWorkbasket activity for the newAssignPage, giving below error:
 
(Assign-WorkBasket)ClassKeyValidationFailed-InstanceNotFound      Rule-Obj-FieldValue               Work-/pyAssignToType/abc.abc@abc.com

Resolution



Creating a Field Name pyAssignToType under Work- giving Field Value as abc.abc@abc.com  resolved the issue.

Published October 4, 2016 - Updated October 23, 2016

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