Support Article
Reassign to WorkBasket reporting error on UI
SA-28771
Summary
The user tries to reassign a workobject(from the current user’s worklist) to a workbasket. However, this reports below error on UI.
Trying to save an invalid page: Validation failed: Errors Detected.
Trying to save an invalid page: page is not valid
.AssignedTo: Class Key Validation Failed for class: Rule-Obj-FieldValue, class key value: Work-/pyAssignToType/.., reason: Instance not found
Error Messages
Trying to save an invalid page: Validation failed: Errors Detected.
Trying to save an invalid page: page is not valid
.AssignedTo: Class Key Validation Failed for class: Rule-Obj-FieldValue, class key value: Work-/pyAssignToType/.., reason: Instance not found
Steps to Reproduce
- Login to agent portal
- Reassign a workobject to a workbasket
Root Cause
From the tracer log, it fails at step-16 of ReassignToWorkbasket activity for the newAssignPage, giving below error:
(Assign-WorkBasket)ClassKeyValidationFailed-InstanceNotFound Rule-Obj-FieldValue Work-/pyAssignToType/[email protected]
Resolution
Creating a Field Name pyAssignToType under Work- giving Field Value as [email protected] resolved the issue.
Published October 24, 2016 - Updated October 8, 2020
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