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Support Article

Recent work gadget in work object does not render correctly

SA-69931

Summary



A Recent work gadget in a work object does not render correctly.


Error Messages



Problem invoking function: pega_processengine_workutilities.pzHasAccessToWorkPool--(String), Undefined class "undefined"


Steps to Reproduce



Click the case from the Recent list.


Root Cause



An issue in the custom application code or rules.


Resolution



Perform the following local-change: 
  1. Replace the 'Recent work gadget' with the pyRecents section. 
  2. In the pyRecentsWorkContent section, configure the pyRecordID with 'Close work by handle', 'Run script', and 'Refresh other section' actions.
  3. In the 'Run Script' action, invoke the 'RefreshRecents' custom function. Add the 'RefreshRecents' function in UserWorkForm and in 'the RefreshRecents' function add the below code.

    <script> 
     function RefreshRecents(){
       pega.u.d.refreshSection("pyRecents","","");      
           } 
     </script>


    4. Add the below  CSS in the UserWorkForm for the Recent section appearance changes.

    <style>
     div[node_name='pyRecentWorkContent'] .layout-body.clearfix {
           padding: 0px;
        padding-top: 2px;
        padding-left: 5px;
        bottom: 0px !important;
        max-height: 30px !important;   
    }
    </style>

Published December 27, 2018 - Updated December 2, 2021

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