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Support Article

A record displays multiple times

SA-86333

Summary



Post upgrade to Pega 8, when using Views, a record displays multiple times. By default, all the records are assigned to [email protected]


Error Messages



Not Applicable


Steps to Reproduce



Use View to view the records.


Root Cause



A defect in Pegasystems’ code or rules: ToOverAllSLA activity.


Resolution



Apply HFix-55696.

Published August 15, 2019 - Updated December 2, 2021

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