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Support Article

Record is removed from User Interface on clicking Cancel button



User adds a new record to a grid. The user clicks the previous record without updating and clicks the Cancel button. However, the previous record is removed from the User Interface (UI).  

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a grid on a section
  2. Select the Master Details checkbox on the Operations tab
  3. Provide a flow action and section which contains the properties and allow editing
  4. Add a blank record with mandatory required fields
  5. Do not enter details in to the fields
  6. Go to the previous step and again come back

Root Cause

An issue in the custom application code or rules.


Perform the following local-change: 
Add the Edit item action to the grid.

Suggest Edit

Published January 13, 2020 - Updated December 2, 2021

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