Support Article
Recording device filtering fails on refresh
SA-35539
Summary
A range of recorded devices are to be filtered in the CTI Link. Pega CALL disregards the recording devices during a refresh event.
Error Messages
Not Applicable
Steps to Reproduce
- Enable recording devices to filter.
- Accept an incoming call.
- Refresh the browser.
- Check Call Menu Options.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-32945
Tags:
Published April 8, 2017 - Updated October 8, 2020
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