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Support Article

Recording device filtering fails on refresh



A range of recorded devices are to be filtered in the CTI Link. Pega CALL disregards the recording devices during a refresh event.

Error Messages

Not Applicable

Steps to Reproduce

  1. Enable recording devices to filter.
  2. Accept an incoming call.
  3. Refresh the browser.
  4. Check Call Menu Options.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-32945

Published April 8, 2017 - Updated October 8, 2020

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