Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Referred segment does not open up

SA-36034

Summary



While trying to open a segment from another, error is thrown.


Error Messages



Failed to find instance. Rule not found.


Steps to Reproduce



Open the referred segment from any segment using '+' icon


Root Cause



Improper class name passed to Declare_MKTSystemSetting.ProspectClassName

Resolution

Create an extended prospect class, that has pattern inheritance to the customer class and then updating the application landing page to point at this new class.

The process is described in chapter 19 of the user guide

The usage of pattern inheritance to the Customer class and directed inheritance to PegaMKT-Data-prospect.

Published April 7, 2017 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us