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Support Article

Referred segment does not open up



While trying to open a segment from another, error is thrown.

Error Messages

Failed to find instance. Rule not found.

Steps to Reproduce

Open the referred segment from any segment using '+' icon

Root Cause

Improper class name passed to Declare_MKTSystemSetting.ProspectClassName


Create an extended prospect class, that has pattern inheritance to the customer class and then updating the application landing page to point at this new class.

The process is described in chapter 19 of the user guide

The usage of pattern inheritance to the Customer class and directed inheritance to PegaMKT-Data-prospect.

Published April 7, 2017 - Updated December 2, 2021

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