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Support Article

Refresh action throws exceptions



After upgrading to Pega 7.1.8, when you, as an application developer, use the Refresh action you encounter an exception.

Error Messages

There has been an issue; please consult your system administrator

Steps to Reproduce

1. Open a work object in Designer Studio.
2. Click on the out-of-the-box Refresh action.

Root Cause

The root cause of this problem is a defect/misconfiguration in the operating environment. Pega 7.1.8 uses a new menu implementation which causes this problem if you are using the older menus. 


This issue is resolved through the following local-change: 

1. From the Designer Studio menu, select User Interface / HTML 5 Application Readiness.
2. Navigate to the UI Elements tab.
3. Click the button to upgrade menus.
Suggest Edit

Published July 22, 2015 - Updated October 8, 2020

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