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Support Article

Refresh on click of wrapup gives null pointer

SA-10602

Summary



Refresh on click of wrapup gives null pointer exception .

Error Messages



Nullpointer Exception 

Steps to Reproduce



1) First launch wrapup,
2) Launch any other service task
3) Do refresh (under other action) for wrapup, it gives null pointer exception.


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. 

Need to fix the CAPortalInteraction Sync Issues. Following rules are changed:
PEGACA-WORK-INTERACTION CAVERTICALMOVETASKTOINPROGRESS #20150408T065128.335 GMT
PEGACA-WORK-INTERACTION CAVERTICALLOGTASKCOMPLETED #20150408T072303.219 GMT


Resolution



This issue is resolved by hotfix item -  HFix-22335

Published June 3, 2015 - Updated December 2, 2021

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