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Support Article

Refresh issue in cascading Dynamic Select



In cascading dynamic select, while unselecting the value of first dynamic select from the advanced filter section, the value of the parameter passed to the second dynamic select is not setting to null.

Error Messages

50 records should be displayed after unselecting the team. But actually 10 records are being displayed( which were displayed when the Team was selected).

Steps to Reproduce

1. Create a Report Definiton.
2. Create a filter section with Start Date, End Date, Team dropdown and User dropdown. (Team and User dropdowns are Cascading Dynamic Select).
3. Select a date range and run the report. Check the number of records displayed. (Eg- Displaying 50 Record).
4. Click on Advanced Filter. On the advanced filter section, select a team from the dropdown, with same date range.
5. Run the report and check the number of records displayed. (Eg- Displaying 10 records).
6. Now, from the advanced filter section, unselect the Team, with the same date range.
7. Run the report and check the number of records displayed. (Eg- Displaying 10 records).

Root Cause

The root cause of this problem is a defect in customer application code/rules.

User was referring different property for fetching report data rather than using the property configured for cascading dynamic select in custom filter section.


This issue is resolved through the following local change:

Changing the activity to refer to the property configured in cascading dynamic select resolved the issue.


Published January 31, 2016 - Updated October 8, 2020

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