Support Article

Refresh is not happening in the Interaction portal

SA-33875

Summary



Refresh of CPMPortalRecents section is not happening on click of Launch Adjustment button.

But the issue is not present in Customer Process Manager (CPM) 6.X version with the same configuration.

Launch Adjustment button is configured to launch Adjustment intent task.

On click of that button thread is getting added to the pxResults of D_CPMPortalRecents but the tab is getting populated only after refresh.


Error Messages



Not Applicable


Steps to Reproduce



1. Login to the system and launch 'CPMAccountManagerPortal'.
2. Start interaction and launch 'Fraud Case Management' intent task.
3. Click Launch adjustment.
4. Observe that the tab is getting populated only after the Refresh.


Root Cause



On click of LaunchAdjustment button developer has configured 'OpenWorkByURL' action which is deprecated in CPM 7.X version.

Resolution



Perform the following local-change:

Replace the Launch Adjustment button with the following actions on it:

1. RunActivity.
2. RefreshHarness.
3. Runscript.(Add following script to refresh 'CPMPortalRecents' section).

Script:

<script>
function refreshRecents() {
parent.pega.u.d.refreshSection('CPMPortalRecents',' ',' ');
}
</script>



Published February 17, 2017 - Updated March 4, 2017

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