Support Article
Refresh is not happening in the Interaction portal
SA-33875
Summary
Refresh of CPMPortalRecents section is not happening on click of Launch Adjustment button.
But the issue is not present in Customer Process Manager (CPM) 6.X version with the same configuration.
Launch Adjustment button is configured to launch Adjustment intent task.
On click of that button thread is getting added to the pxResults of D_CPMPortalRecents but the tab is getting populated only after refresh.
Error Messages
Not Applicable
Steps to Reproduce
1. Login to the system and launch 'CPMAccountManagerPortal'.
2. Start interaction and launch 'Fraud Case Management' intent task.
3. Click Launch adjustment.
4. Observe that the tab is getting populated only after the Refresh.
Root Cause
On click of LaunchAdjustment button developer has configured 'OpenWorkByURL' action which is deprecated in CPM 7.X version.
Resolution
Perform the following local-change:
Replace the Launch Adjustment button with the following actions on it:
1. RunActivity.
2. RefreshHarness.
3. Runscript.(Add following script to refresh 'CPMPortalRecents' section).
Script:
<script>
function refreshRecents() {
parent.pega.u.d.refreshSection('CPMPortalRecents',' ',' ');
}
</script>
Tags:
Published March 5, 2017 - Updated December 2, 2021
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.