Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

'Refresh when active' on portal causes endless spinning



When using a 'Refresh When' active on a portal tab, the system will endlessly spin trying to refresh it.

Error Messages

Javascript error: 'innerHTML'
is null or not an object

Steps to Reproduce

1. Configure tabs on the pyPortalContent section of the pyCaseManager portal.
2. Let one of tabs reference the out of the box section Data-Portal pyShowMyCasesContainer7.
3. Configure another tab for 'Refresh When Active'.
4. At runtime, click the tab configured for 'Refresh When Active', you will get a java script error.

Root Cause

The below line of code is causing the problem (pzpega_ui_doc_tabsupport.js) -
var newInnerDiv = pega.util.Dom.getElementsById("INNERDIV-" + paramName, theNode); 
newInnerDiv is null
so doing a newInnerDiv.innerHTML returns the javascript error.


This issue is scheduled to be resolved in Pega 7.1.8.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us