Support Article
'Refresh when active' on portal causes endless spinning
SA-7509
Summary
When using a 'Refresh When' active on a portal tab, the system will endlessly spin trying to refresh it.
Error Messages
Javascript error: 'innerHTML' is null or not an object
Steps to Reproduce
1. Configure tabs on the pyPortalContent section of the pyCaseManager portal.
2. Let one of the tabs reference the out of the box section Data-Portal pyShowMyCasesContainer7.
3. Configure another tab for 'Refresh When Active'.
4. At runtime, click the tab configured for 'Refresh When Active'
Root Cause
The below line of code is causing the problem (pzpega_ui_doc_tabsupport.js) -
var newInnerDiv = pega.util.Dom.getElementsById("INNERDIV-" + paramName, theNode);
newInnerDiv is null so doing a newInnerDiv.innerHTML returns the javascript error.
Resolution
This issue is resolved by HFix-21049.
Published January 31, 2016 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.