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Support Article

'Refresh when active' on a Tab Group does not work

SA-10956

Summary



User configured "Refresh when active" setting on a tab of a tab group layout. However, during runtime - on clicking the tab, user notices that its contents are not being refreshed.

Error Messages



Not Applicable.

Steps to Reproduce



1. Configure a Harness 'Include as a tab' in a tab group layout.
2. Use 'Refresh when active' functionality.


Root Cause



The root cause of this problem is software use/operation error. 

The 'Refresh when active' configuration does not work when the configured tab is a harness.


If the configured tab is a section, the 'Refresh when active' active works fine. 
It is an expected behavior. This feature is not intended to be used with harnesses.



Resolution



This issue is resolved through the following local-change: 

You must configure the tab as a section, or dynamic layout,  for the 'Refresh when active' feature to work as expected.


Suggest Edit

Published July 9, 2015 - Updated October 8, 2020

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