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Support Article

Refresh in Wrapup section for CPM throws an error

SA-12199

Summary



You are using Pega 7.1.7 with CPMHC 7.2. When using out-of-the-box Refresh actions from the Other Actions menu during wrapup, you receive a null pointer exception.

Error Messages



Error: Java Null Pointer Exception

Steps to Reproduce

  1. Run the CSR Portal.
  2. ​Search for a Member .
  3. Select WrapupSelect "Refresh" from "Other Actions" Menu in the Wrap up screen.

Root Cause



The root cause of this problem is a defect in Pegasystems’ code. Sync Issues were found between pyWorkPage and CAPortalInteraction.

Resolution



This issue is resolved by hotfix item HFIX-22335.
Suggest Edit

Published July 17, 2015 - Updated October 8, 2020

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