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Support Article

Refreshing harness after attach new note makes fields editable.

SA-33783

Summary



The user reported that when they are adding a note using the advanced link of the case manager portal , all the read only property fields in the portal harness are becoming editable.


Error Messages



Not Applicable


Steps to Reproduce

  1. Launch the Smart Investigate Manager Portal
  2. Clicked on "Advanced" link in the portal and add a note
  3. Fields in the "Work Information" and "Transaction Information" Tab are becoming editable


Root Cause



A defect in Pegasystems’ code or rules. Activity named "AutoClose" is sending the parameter "read only" as false to the show-harness (step-2 of the mentioned activity) which is making the fields editable at run time.

Resolution



Local Change provided:

Save as "AutoClose" activity in MYCoSI ruleset and set params before calling the show-Harness.
In Show-Harness, check the "pass current parameter page",
as is sending the "read only" param as true which is not making the fields editable at run time.


Suggest Edit

Published March 24, 2017 - Updated October 8, 2020

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