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Support Article

ReloadSection is reloading with stale data



While trying to refresh a section which has tabbed layout (refreshing all the tabs), user is calling a pre-processing activity where some properties are updated on the primary page. In tracer, the values getting updated properly.

But once reload starts, tracer shows old stale data and re-prints the screen with incorrect data causing serious data integrity issues.

Error Messages

Not Applicable

Steps to Reproduce

    1. Refresh a section which contains tabbed layout on change of some other property in some other section rule.
    2. Provide a pre-processing activity on the refresh of the tabs.

Root Cause

"Refresh Whens" pre-activity was called in another context.


Use "Refresh Other Section" instead of "Refresh Whens" to resolve the issue.


Published September 20, 2016 - Updated October 8, 2020

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