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Support Article

Remote Tracer does not work after enabling DSS



Remote Tracer does not work in the application after enabling the below Dynamic System Settings (DSS) and applying HFix-26167.

Owning-Ruleset: Pega-Engine
Setting purpose: initialization/urlencryption
Value: true

Owning-Ruleset: Pega-Engine
Setting purpose: initialization/SubmitObfuscatedURL
Value: optional

Error Messages

Not Applicable

Steps to Reproduce

  1. Open the External portal on a tab.
  2. Open the Internal portal in an Incognito tab.
  3. Open the Tracer.
  4. Select the External session. The session is selected.
  5. Refresh the External portal. Observe the Tracer.

Root Cause

A defect in Pegasystems’ code  or rules.


Apply HFix-57890.

Published December 2, 2019 - Updated October 8, 2020

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