Support Article
Remote Tracer does not work after enabling DSS
SA-94768
Summary
Remote Tracer does not work in the application after enabling the below Dynamic System Settings (DSS) and applying HFix-26167.
Owning-Ruleset: Pega-Engine
Setting purpose: initialization/urlencryption
Value: true
Owning-Ruleset: Pega-Engine
Setting purpose: initialization/SubmitObfuscatedURL
Value: optional
Error Messages
Not Applicable
Steps to Reproduce
- Open the External portal on a tab.
- Open the Internal portal in an Incognito tab.
- Open the Tracer.
- Select the External session. The session is selected.
- Refresh the External portal. Observe the Tracer.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-57890.
Published December 2, 2019 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.