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Support Article

Remote Tracer does not work after enabling DSS

SA-94768

Summary



Remote Tracer does not work in the application after enabling the below Dynamic System Settings (DSS) and applying HFix-26167.

Owning-Ruleset: Pega-Engine
Setting purpose: initialization/urlencryption
Value: true

Owning-Ruleset: Pega-Engine
Setting purpose: initialization/SubmitObfuscatedURL
Value: optional



Error Messages



Not Applicable


Steps to Reproduce

  1. Open the External portal on a tab.
  2. Open the Internal portal in an Incognito tab.
  3. Open the Tracer.
  4. Select the External session. The session is selected.
  5. Refresh the External portal. Observe the Tracer.


Root Cause



A defect in Pegasystems’ code  or rules.


Resolution



Apply HFix-57890.

Published December 2, 2019 - Updated October 8, 2020

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