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Support Article

Remote tracing is not working

SA-33066

Summary



Remote tracing is not working when urlencryption is enabled even after applying HFIX-25201.

Customer has following param added in prconfig.xml file

<env name="Initialization/urlencryption" value="true" />


Error Messages



Please restart Tracer because Tracer Session Expires.


Steps to Reproduce

  1. Added the <env name="Initialization/urlencryption" value="true" /> setting to the prconfig.xml file.
  2. Installed HFIX-29995.
  3. Opened the tracer. Clicked on Remote Tracer. Selected a Browser Requestor type.
  4. Again opened the Remote Tracer and it doesn't show the connection information of the previously selected Browser Requestor.


Root Cause



A defect in Pegasystems’ code or rules

Resolution



Apply HFix-30086

In TracerOptionsAvailable activity, populate a transient property(e.g., pyRemoteClientConnection) with Param.ConnectionID . And Modify the changes of HFIX-25201 inside TracerTraceGeneralScripts to refer to this new transient property for ConnectionID value.
Also, use SafeURL while invoking TracerOptionsAvailable activity in closeAllWindows method of TracerTraceGeneralScripts.

Suggest Edit

Published February 3, 2017 - Updated October 8, 2020

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