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Support Article

Remote tracing not working when URLencryption is enabled



User has installed HFIX-26167 (to fix the issue, Tracer Tool not working when URL encryption is enabled) and found that they are able to use the tracer tool but remote tracing is not working.

Error Messages


Steps to Reproduce

1) In prconfig.xml make the URLencryption tag value as true.
<env value="true" name="Initialization/Urlencryption"/> 
2) Install HFIX-26167 which will fix the issue, Tracer Tool not working when URL encryption is enabled.
3) Remote tracing will not work.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFIX-27020 to resolve the issue.
Suggest Edit

Published May 2, 2016 - Updated October 8, 2020

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