Rendering of Survey takes more time
SummaryDuring a phone call with the consumer,
Customer Service Representative (CSR) has to wait for 10 seconds for the survey to render which is not acceptable.
Error MessagesNot Applicable
Steps to ReproduceSelect a reason code to get the option to take a Survey.
Root CauseA defect or configuration issue in the operating environment, the reported behavior is a cause of cache issue and network latency.
ResolutionEnable following cache levels in prconfig.xml:
- <env name="fua/global/instanceCountLimit" value="40000" />
- <env name="fua/shared/instanceCountLimit" value="39000" />
- <env name="fua/personal/instanceCountLimit" value="38000" />
- <env name="conclusioncache/fieldvalue/minimumsize" value="2000" />
PAL reading were taken after above setting were added and it took relatively less time as two seconds to render the Survey.
Published June 16, 2016 - Updated August 16, 2016