Support Article

Rendering of Survey takes more time



During a phone call with the consumer, Customer Service Representative (CSR) has to wait for 10 seconds for the survey to render which is not acceptable.

Error Messages

Not Applicable

Steps to Reproduce

Select a reason code to get the option to take a Survey.

Root Cause

A defect or configuration issue in the operating environment, the reported behavior is a cause of cache issue and network latency.


Enable following cache levels in prconfig.xml:
  • <env name="fua/global/instanceCountLimit" value="40000" />
  •  <env name="fua/shared/instanceCountLimit" value="39000" />
  •   <env name="fua/personal/instanceCountLimit" value="38000" />
  •   <env name="conclusioncache/fieldvalue/minimumsize" value="2000" />

PAL reading were taken after above setting were added and it took relatively less time as two seconds to render the Survey.

Published June 16, 2016 - Updated August 16, 2016

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