Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Reopen and Cancel buttons don't display post application upgrade

SA-98985

Summary



Post upgrade to Pega Platform 8.3, the 'Reopen' and 'Cancel this Assignment' buttons do not display.


Error Messages



Not Applicable


Steps to Reproduce

  1. Log in to the application
  2. Click Create.
  3. Select the Overtime case.
  4. Fill all the mandatory data in the Overtime case page.
  5. Navigate to the case from 'My Cases' after all the required approvals are complete.
  6. Open the case which must be canceled (only Resolved-Completed case can be canceled).


Root Cause



A defect in Pegasystems’ code or rules.

A nested Gadget section (Advance Parameter section) is present with the same set of parameters (that is, the nested Gadget section), which contain different values.
In this case, the pyActionArea is the Gadget section which includes the pyActionAreaRight section. The pyActionAreaRight section is also a Gadget section which contains the same set of parameters that overrides the parent parameters.


Resolution



This feature is implemented in Pega Platform 8.3.2.
Suggest Edit

Published December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us