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Support Article

In repeat grid, second time click on pyID opens a wrong Case

SA-29653

Summary



On a repeat grid, user is displaying list of cases in workbasket.
When user clicks on a pyID (Case ID), then application opens up the correct case. however when the user closes that case and return back to Home Tab and when again the user clicks on same pyID, it opens up a wrong case.


Error Messages



Not Applicable


Steps to Reproduce



Configure a tabbed grid repeat layout which has a workbasket and a worklist
Click on the workbasket tab
Click any assignment in the workbasket tab
Close the opened assignment
Re-opened the same assignment
Observe the assignment present in the worklist gets opened up (which is an incorrect assignment)


Root Cause



An issue in the custom application code or rules: Custom results page is used to hold the results of the report definition rule where data is not populated properly.

Resolution



Unchecking the "specify custom resutls page" option in the general tab of the grid configuration fixed the issue. 
Suggest Edit

Published October 31, 2016 - Updated October 8, 2020

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