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Support Article

Report custom filter page cannot be removed/cleared

SA-21686

Summary



User is using PRPC 7.1.8 with CPM 7.1.3.

Client is using custom filtering to achieve a shared approach a section named ReportFilter and a prefix name of CustomFilter which becomes a clipboard page to hold the report filter properties and values. This is fine for the first report execution as the page is created with no values and the user populates the selections. However when running another report the values from the previously created page are shown. There is no way that user can find to clear that page or hook in an activity or data transform to clear it either before or after the report is executed.

Error Messages



Not Applicable

Steps to Reproduce



Create a report using a report filter section and prefix. When launching the report you provide the filter criteria. when launching the report again the page is not cleared and retains the previously selected values. This is a problem when trying to use the same section and page for multiple reports.

Root Cause



There are multiple reports that use custom filtering and share the same prefix. For more than one report, each report using custom filtering should contain a unique prefix.

Resolution



For more than one report, each report using custom filtering should contain a unique prefix, with this setup the issue reported can be avoided.
However when running a single report with custom filtering, launching the same report multiple times retains the filter values entered during last run. 
Suggest Edit

Published April 8, 2016 - Updated October 8, 2020

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