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Support Article

Report Definition Export to Excel Performance Issue

SA-8565

Summary



Report Definition Export to Excel Performance Issue: User reported issue that when they are trying to export data to Excel, their session are getting stuck.

Error Messages



Unable to synchronize requestor within 120 secs

Steps to Reproduce



Create a report definition which uses a declarative property that is target of a declarative expression.

Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules.
If any property is used as a column in the reports on which if there are any declare expressions are present, then while exporting the report in excel the declare expression gets fired which is not required.


Resolution



This issue is resolved by hotfix item HFix-7015

Published June 12, 2015 - Updated October 8, 2020

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