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Support Article

Report Drill Down Count Issue



All the records display during the drilldown instead of only the specific Count of selected records.

Error Messages

Not Applicable

Steps to Reproduce

  1. Run the main report.
  2. Click Count of cases based on a different status (Summarized as SUM). The drilldown report displays details with the incorrect count.

Root Cause

An issue in the custom application code or rules.

The values are summarized as SUM. The requirement was for the same number of records to display on click of the drilldown.

For example,

The pxurgency values for two work objects are 10 and 20.
Summarize the values as SUM, which is 30.

In this case, the user cannot expect 30 records. Two values are returned for the COUNT of the workobjects


Perform the following local-change:

Modify the column's Summarize option to 'COUNT'

Published August 19, 2019 - Updated December 2, 2021

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