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Support Article

Report Editor does not show any Properties in Data Explorer



User reported that the Pega Customer Service (CS) Report Editor on the Interaction Portal does not show any Properties in Data Explorer.

Error Messages

Not Applicable

Steps to Reproduce

1. Login to Pega Customer Service Application, run Interaction Portal.
2. Go to My Report. Click Add Report.
3. Pick any Case Type to report on.
Observe the data Explorer Section on the left. Best Bets, All Matches show only top level node but no Properties.

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change:

Add the following code in userworkform:


Published May 3, 2017 - Updated December 2, 2021

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