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Support Article

Report exported to PDF does not display due to double quotations

SA-47561

Summary



A report record containing double-quotation (" ") marks does not display on an exported PDF. This occurs in a Summary type report definition.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create a Summary type report definition.
  2. Create sample case records containing double-quotation marks (" ") in the data.
  3. Run the report definition and click Export to PDF from the Actions menu.


Root Cause



When the drill down was enabled, the 'ddpath' attribute was generated in the markup as the value contained double-quotation marks (" "). This corrupted the markup and the report was not displayed on the exported PDF.


Resolution



Apply HFix-39394.


Suggest Edit

Published November 25, 2017 - Updated October 8, 2020

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