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Support Article

Report replaces Vietnamese characters with question mark (?)



On exporting a report to PDF, the report replaces Vietnamese characters with question mark (?).

Error Messages

Not Applicable.

Steps to Reproduce

  1. Log in to Manager portal
  2. Navigate to 'My reports'
  3. Create any new report and add columns that include Vietnamese values in it
  4. Run the report and generate a PDF

Root Cause

A software use or operation error.


Perform the following local-change:
  1. Open the fonts directory at the server location where the node/jvm is running.
  2. In pyPDFSetttings (belonging to Pega-Reporting UI) make the below changes:
    - Set Param.pyPDFEmbedFont :"true"
    - Set Param.pyPDFFontsDirectory : "C:\\Windows\\Fonts"(example)

Published February 20, 2018 - Updated October 8, 2020

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