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Support Article

Report Schedule and Subscribe not working as expected in PRD Env



Developer has configured report ,scheduled and subscribed it but users are not receiving reports as per schedule for some reports, and receiving duplicate emails for some reports.


Error Messages


Steps to Reproduce

1)create a report
2)schedule and subscribe the report with frequency daily.

Root Cause

On querying the pr_sys_queues table, found that pyAgentName is blank for that particular scheduled queue entry.


Deleted the faulty scheduled task using report browser landing page and recreated it.

Published January 31, 2016 - Updated October 8, 2020

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