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Support Article

Report Scheduling is not working in 7.1.6



Developer using Report Browser(RB) and scheduling reports and subscribing to the scheduling reports. Once subscribed to scheduled report it is supposed to send an email based on task scheduling, But its not happening and the status in the scheduled tasks is showing as sucess.

Error Messages

There is no error Message ,the email which is supposed to send, is not happening

Steps to Reproduce

1.Select a any report in report browser and right-click on a report. The Report Information form appears.
2.Subscribe to the report, the Schedule button appears. Click it to display the Schedule Reporting Taskform.
3.The form has three sections:
Task Definition
Task Scheduling
Task Output Processing
4.key in the details and click on submit
5.Once subscribed to a report, the envelope appears with a green check mark.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.

In pyActionSendMailReporting activity, FromUserName was set to EmailAccount.pyEmailAddress instead of EmailAccount.pySMTPUserName.


Customer is aggred to upgrade their environment to prpc 7.1.7. where a HFIX is available ( HFix-20487)
So the solution is Upgrade to ML7 and deploy HFix-20487

Published January 31, 2016 - Updated October 8, 2020

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