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Support Article

Representment Descriptions are not matching

SA-1281

Summary



Representment reason code descriptions are not matching with the latest Representment descriptions.

Error Messages



NA

Steps to Reproduce



Chargeback the Dispute
Reopen the case by selecting Representment, in the drop down, the descriptions provided are not matching with the hotfix:7418 (Which are having latest descriptions)


Root Cause



Hfix-7418 is exclusively for the Acquirer framework.

Resolution


Hfix-7418 is exclusively for the Acquirer framework. User was expecting this to work for Issuing Framework. Further analysis was provided confirming the functionality of this hot fix.

Published January 31, 2016 - Updated October 8, 2020

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