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Representment reason missing from list for reason code 4841



"Credit Previously Issued" Representment reason 2011 is missing from list of valid representment reasons for reason code 4841

Error Messages

"Credit Previously Issued" Representment reason 2011 missing from list of valid representment reasons for reason code 4841

Steps to Reproduce

1. On a debit signature transaction, submit chargeback with RC 4841
2.Try to submit representment assignment with a reason code 2011

The representment reason indicates the customer has already received credit. The fulfillment team will advise the claim owner of the correct information as indicated above, so the claim owner will still be able to investigate to see if the customer has indeed received credit or if a second chargeback is warranted.

Root Cause

PickRepresentReasonCodeMC control had an extra double quote for drop down option value of 2011.


Hotfix Item HFix-21074 resolves the issue.

Published January 31, 2016 - Updated October 8, 2020

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